Data Processing - Team Lead

As a Team Lead Data Processing you will:

• Communicate tasks assigned by the company's Regulation Managers (RM) to the Data Entry Specialists (DES).
• Organize the working schedules of the DES.
• Contact all participants in the workflow and act as the point of contact to progress actions.
• Provide and maintain documentation.
• Proactively implement, optimize and automate workflows.
• Proactively create new processes and workflows to improve the function of the team.
• Write requirements for other teams.
• Conduct individual coaching and group training sessions.
• Perform quality checks.
• Manage your team and set up KPI's.
• Provide reports on the progress of list processing and results of individual DES.
• Train new DES team members on the workflows.
Not limited to:
• Manage the DES team
• Coordinate tasks and work schedules
• Perform quality controls
• Provide Reports

To be successful, candidate must have the following:
• Candidate must be coming from Data Entry, Data Conversion or Data Processing space.
• Must have a strong People Management skills.
• Proactive
• Experience in managing remote teams in different time zones - Organizing team members in different time zones
• Previous working experience in Remote set up.
• Process Oriented -setting up and managing workflows.
• Good understanding of Large Language Models (LLM) and how to use LLM to improve current processes

Qualifications:
• Bachelor's or Master's degree in project management any related field
• 3+ years of experience in Managerial or Lead capacity, preferably both with Data Entry Specialist (DES) and non-Data Entry Specialist (DES) teams.
• Experience in working with multiple stakeholders
• Experience in conducting sessions of coaching, mentoring, training in a remote form
• Ability to remotely lead and organize a team for maximum efficiency
• Strong attention to detail

Nice-to-haves:
• Experience in implementing changes and testing the results
• Kenntnisse in weiteren Sprachen